Rollicious is a Vietnamese restaurant and food truck in Christchurch. Its website takes catering enquiries, contact messages, and customer feedback, but there was no single place to track them all. So we built one, an app that lives on the owner's phone.
Every enquiry from the Rollicious website, a catering job worth thousands, a quick question, a piece of feedback, arrived as a plain email in one busy inbox. There was no unified way to see everything that had come in, what was new, and what still needed a reply.
Three different forms all landed as emails, mixed in with suppliers, invoices, and everything else in the inbox.
No way to see at a glance which enquiries were new, which were replied to, and which still needed action.
If an email got buried, there was no backup record of that enquiry anywhere else.
We built Rollicious its own private hub, a simple app where every website enquiry lands the moment a customer hits send. Here's what it does:
The hub installs straight to the phone's home screen like a normal app. No laptop, no new software to learn.
The owner gets notified on their phone seconds after a customer hits send, with a sound, just like a text message.
Every enquiry is stored in a secure, private database first, before any email or notification goes out.
All three forms in a single list. Filter by type, search by name or message, mark as replied, archive what's done.
Tap reply on any enquiry, type, hit send. It goes out from the restaurant's own email address, signed off properly, with the customer's message quoted underneath. Sent replies stay visible under the enquiry.
Catering enquiries with an event date today or later, sorted soonest first. Every catering enquiry also shows a date chip like "Fri 30 Oct · in 42 days".
A private notes box on each enquiry, quotes given, dietary details, follow-ups, visible only inside the hub.
Every customer instantly receives a branded confirmation email, so they know their enquiry got through.
Every enquiry is still emailed automatically to the restaurant's own inbox, a familiar backup copy of everything.
Every Monday morning an AI agent checks the whole system, failed emails, unanswered enquiries, notification issues, and flags anything wrong.
Real screens from the live app on the owner's phone, shown here with test enquiries.
If your business runs on enquiries and they all arrive as emails, we can build you the same kind of system. The first conversation is free.
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